How you

FIND OUR COMPANY

Our company is strategically located to serve clients across various regions. We are committed to providing exceptional services, and you can easily reach us through our head office, regional branches, or by visiting our website for more information. Whether you are looking to collaborate, inquire about our services, or learn more about our offerings, we are always here to assist and connect with you.

DUBAI

Monday - Friday: 8am - 5pm

+97(150) 538-11-01

EGYPT

Sunday - Thursday: 9am-6pm

+2(012) 707-71-717

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WORDS ABOUT US

Our Team

Mr. Alaa El Zeky
COO

(+971) 0505 38 11 01

alaa@masarelasad.com

www.masaralasad.com

Mr. Mohamed Gaber
CEO / Founder

(+971) 0505 38 11 01

mohamed@masarelasad.com

www.masaralasad.com

Mr . Ahmed Gaber
Chief Accountant

(+2) 012 781 61 210

ahmed@masarelasad.com

www.masaralasad.com

Mr. Rouni El Malky
PR Manger

(+971) 056 150 81 78

rouni@masarelasad.com

www.masaralasad.com

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?
We strive to provide accurate representations of our products. While we make every effort to ensure that images reflect the actual items, slight variations in color and design may occur due to lighting or screen settings. Rest assured, we prioritize quality and aim to deliver a product that meets your expectations. If you have any concerns, please feel free to reach out!
Where can I view my sales receipt?
You can view your sales receipt in your account section under “Order History.” Simply log in to your account, navigate to the orders page, and select the relevant order to access your receipt. If you placed a guest order, you can find your receipt in the confirmation email we sent you. If you need further assistance, please contact our customer support team!
How can I return an item?

Returning an item is easy! To initiate a return, please follow these steps:

  1. Log in to your account and navigate to your order history.
  2. Select the order containing the item you wish to return.
  3. Click on the "Return" option and follow the prompts to complete the return request.

If you placed a guest order, please refer to the return instructions in your confirmation email. Ensure the item is in its original condition and packaging. For further assistance, feel free to contact our customer support team!

Will you restock items indicated as “out of stock?”
We understand how frustrating it can be to find your favorite items out of stock. We regularly assess our inventory and strive to restock popular items as quickly as possible. To stay updated on restocks, we recommend signing up for notifications on the product page. If you have a specific item in mind, feel free to contact our customer support team for more information!
Where can I ship my order?
We offer shipping to a variety of locations. During the checkout process, you can enter your shipping address to see if we deliver to your area. We ship to residential and business addresses within the specified regions. If you have any specific questions about shipping options or need assistance with your address, please reach out to our customer support team for help!
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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